Refund policy

Welcome to the website of ROSE PROMOS CO., LIMITED (hereinafter referred to as "we", "us" or "the Company") at rosepromossell.com. We are committed to providing you with a great shopping experience and comply with the return and exchange policy required by EU law.

Return Policy

You have the right to return the goods within 14 days of receiving them for any reason. The returned goods must be in their original condition, unused and with all original packaging and labels. The return shipping costs are borne by the customer unless there is a quality problem with the goods.

Exchange Policy

If you need to exchange the goods, please contact us within 14 days of receiving the goods. The exchanged goods must meet the return conditions. We will process the exchange request as soon as possible after receiving the returned goods.

Refunds

We will process the refund after we receive the returned goods and confirm that they meet the return conditions. The refund will be refunded to the original payment method and it may take 5-10 working days to process.

Contact Information

If you have any questions or need further information, please contact us via:

• Email: [email protected]

• Website: www.rosepromossell.com

Thank you for choosing ROSE PROMOS CO., LIMITED, we look forward to providing you with a great shopping experience!