Shipping policy

Welcome to rosepromossell.com, the website of ROSE PROMOS CO., LIMITED (hereinafter referred to as "we" or "the Company"). We are committed to providing you with efficient and reliable shipping services. The following is our shipping policy:

Shipping Scope

We provide global shipping services, mainly for customers in Europe and the United States. No matter where you are, we can deliver high-quality luggage products to you.

Shipping Time

• Standard Shipping: The estimated time limit is 20-30 days. Please note that the shipping time may be delayed due to customs inspections, holidays or other uncontrollable factors in the destination country.

• Expedited Shipping: For faster shipping services, please contact our customer service team for more information and costs.

Shipping Costs

Shipping costs will be displayed at checkout and are calculated based on the destination and order weight. We work with multiple logistics companies to ensure that you are provided with reasonable shipping costs and quality services.

Order Processing

• Processing Time: All orders will be processed within 7 working days after payment is confirmed.

• Order Confirmation: After processing, we will send you order confirmation and tracking information by email.

Duties and Taxes

International orders may incur customs duties and import taxes, which are the responsibility of the recipient. We recommend that you check the regulations of your destination country before placing an order to avoid unnecessary delays and costs.

Returns and Exchanges

• Return Policy: To return an item, please contact us within 14 days of receiving it. Items must be returned in their original condition and with all original packaging. Return shipping costs are the responsibility of the customer unless the item is defective.

• Exchange Policy: To exchange an item, please contact us within 14 days of receiving it. We will process the exchange request as soon as possible after receiving the returned item.

Data Protection

We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). Your personal information will only be used for order processing and customer service and will not be disclosed to third parties without your consent.

Contact Information

If you have any questions or need further information, please contact us via:

• Email: [email protected]

• Website: www.rosepromossell.com

Thank you for choosing ROSE PROMOS CO., LIMITED, we look forward to providing you with a great shopping experience!